Terms and Conditions.

General

As standard orders may take up to 2 weeks to reach you. Although they usually get there sooner - if you require your order urgently please email info@alabyadjewellers.com to confirm first.  The sale price is locked in at time of sale. 

All Bullion sales are FINAL and legally binding, if you make a mistake in your order, please let us know as soon as possible and we will cancel or rectify that order. A 10% restocking fee will apply, at our discretion. Any orders cancelled immediately, due to genuine mistake will incur no costs. 

Where an order is cancelled and altered any costs incurred by Al Abyad Jewellers in accomodating these changes will be passed on in full to the customer

Please Note: We are not responsible for typographical errors and reserve the right to void a sale at our discretion. Market volatility or problems updating this website may result in inaccurate pricing.

Al Abyad Jewellers reserves the right to cancel or amend any orders and will advise of any changes if they are made.

Where items are unavailable for immediate delivery they will be back ordered from our suppliers. Where this causes a delay, Al Abyad Jewellers will not be held responsible for any direct or indirect costs incurred. We will, however, be happily exchange the item for an equivalent, or similar item.

Identification 

We are required to collect and retain identification for customers with orders over $5000. This identification is retained securely for a period of three years. These documents can be scanned and emailed, or physically mailed to us.

Shipping 

No bullion will be shipped from Al Abyad Jewellers until payment for said bullion is received in full.

All orders that have items purchased on a pre-order, are bought on the knowledge that pre-ordered items are not in stock and any estimation on delivery times are based on information provided to us by our supplier. Any changes on delivery times are out of our control and due to this we will not be splitting shipments or cancelling orders without charging a processing/cancellation fee.

Shipping is via FedEx. If you have a special request please let us know.

If you do not want your order shipped immediately please use the shipping option "Combined Shipping, or Metal storage (We will not ship until separate shipping invoice is requested and paid.) ". When you are ready to have your order shipped please ask us

Where a coin capsule or packaging is damaged during transit we reserve the right to replace the damaged component without return of the original coin and undamaged packaging.

Payments

All payments are to be made within 48 hours of placing this order to allow Al Abyad Jewellers  to receive within 2 working days unless by prior arrangement. Please submit a copy of bank transfer or deposit information upon completing payment to info@alabyadjewellers.com.

PayPal / Credit Card

PayPal or credit card paying customers are required to provide identification, as above, for all orders over $300 in value, any orders that are picked up from our store or PayPal payments with non-verified PayPal addresses. The delivery address must match that of your identification.

If you have an unverified PayPal account, or address, you have the option of verifying your account or address with PayPal instead of providing identification to us only if your order is below $5000 in value.

Paypal orders may be held for up to a week before processing to allow funds to clear. 

Returns

Returns are not accepted on bullion products unless incorrectly supplied or described. Please consider your order carefully before ordering. For any incorrectly supplied, damaged or otherwise disputed orders, advice of your claim must be received in writing (email or mail) within seven (7) days of delivery of the disputed order. 

Bullion coins and bars are supplied as investment products.  That is, they are not sorted, graded, or inspected for flaws, and any new bullion products are supplied in original manufacturer’s condition. Al Abyad Jewellers will not bear any cost in replacing and products, but may do so at your cost, on a case by case basis. New proof coins (Boxed collectors coins typically supplied with certificate and display case) are expected to be in Mint condition with no scratches, package damaging or obvious coin flaws.  We will replace or rectify and proof coins supplied that are below this standard.  Secondary market proof coins may have minor packaging damage or wear, however this should be noted on our listings, or be represented by any photos presented.

Market Loss

Where orders are placed but not paid for our market loss policy will apply.  Specifically the customer will be liable for the costs incurred by Al Abyad Jewellers upon cancellation of order.  These include, but are not limited to - 

1 - Difference in metal component price of goods due to fluctuation of spot market.  If spot price drops you will owe the difference, if spot increases you will receive no credit unless order has previously been paid. Spot prices are timestamped and emailed on your order confirmation email. 

2 - Restocking fee will apply wherever an item has been ordered in specially for your order, or for any numismatic (collectors coins) item.  This will be 25% of the sale price. 

3 - Order cancellation fee of $75 will apply to cover administrative and accounting costs. 

4 - The Market Loss amount will be invoiced to customer and forwarded to debt collection and credit rating agencies for formal recovery upon failure to pay.


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